In a post-COVID world where the future of the workplace will ultimately evolve, there will be a new face of client experience and engagement. In this session you will gain insights on how to drive value by implementing data and analytics into your core business strategy. Hear from our expert speaker Marcus Cann, Head of Partnership Engagement at Volt Bank. At Volt, analytics powers the real-time customer experience around journeys (rather than products) using nudges and real-time advice and support to help customers. Learn the innovative techniques used from digital onboarding and fraud and threat detection, to the real-time analytics architecture that allows real-time decisioning models to run in transactions and interactions.
Head of Partnership Engagement, Volt Bank
Marcus is currently helping build Volt’s Banking As A Platform capability for Partners in Australia.
In his role as Head Of Partnership Engagement, he helps Partners take full advantage of Volt Banking, Data and Analytics capability to deliver exceptional customer journeys and experiences within their own businesses and technology.
Marcus has over 20 years experience in the legal, financial and property industries in Australia, New Zealand, USA and Canada. Since 1994 Marcus has envisioned and built several industry changing businesses, products and platforms.
More recently this has included developing a global first business and software, leveraging the Open Banking capability.